F.A.Q
About Us
DO USA LAWS LEGALLY ALLOW THE PURCHASE OF THESE PRODUCTS ONLINE?
Because US import policies and restrictions may differ from those in the country from which your products are imported, we recommend checking with an import specialist to ensure that your order complies with US import policies and limits.
IS IT REQUIRED THAT I HAVE A PRESCRIPTION TO PURCHASE IT?
There are no legal prerequisites for ordering from our store, and we do not ask that you present us with a medical prescription.
DO YOU SELL ORIGINAL ITEMS?
As soon as you take the first injection or tablet you buy from us, you will discover that all of our goods are 100 percent original because they are sourced directly from world-renowned pharmaceutical distributors.
IS YOUR BUSINESS LEGAL?
We are a renowned online steroid provider in the United States, with the authority to sell and distribute pharmaceutical drugs and supplements.
We’ve been selling authentic, high-quality anabolic steroids and bodybuilding-related items over the Internet since 2005, and we don’t require you to show proof of prescription.
All of our products are 100 percent original and come directly from world-renowned medicine distributors, which you can tell from the first injection or tab. Alpha Pharma, Eminence Labs, Dragon Pharma, Prime Pharmaceuticals, and a variety of additional brands are among the brands we work with.
Contacting Us
WHAT IS THE BEST WAY TO GET IN TOUCH WITH YOU?
Because our services are designed to be handled online and globally, you are welcome to contact our sales department via the Contact Us page on our website.
Email requests are usually responded to within 24 hours, but it may take up to two business days for us to respond. Due to a time difference between our support team’s working hours and your current location, email requests made on Friday are sometimes responded to on Monday.
Discounts
DO YOU OFFER ANY SPECIAL DISCOUNTS?
We currently have the following discounts available:
- Orders under $700 will receive a 5% discount if paid with a bank transfer, money transfer, or Bitcoin.
- If you pay with a bank transfer, money transfer, or Bitcoin, you will receive a 10% discount on orders totaling more than $700.
- A 5% discount is applied to any order placed by a returning customer.
- 10% off any order worth more than $750 from a repeat customer (no matter what payment method is chosen).
In addition, we provide a variety of seasonal deals and promotions, such as discounts on our steroid cycles.
Ordering
WHAT SHOULD I DO IF MY ORDER SUCCESSFULLY ARRIVED BUT ITEMS WERE MISSING?
If you have a problem, please contact us. We’ll need a picture of everything you obtained, including packaging labels, to submit to us. This will aid us in determining how this occurred and preventing similar issues in the future. Within two business days, we usually have the results of our research. As a result, we can compensate you with the reshipment of missing items, a partial refund, credit against a future purchase, and a discount voucher.
WHAT IF THE PACKAGE IS SEIZED BY CUSTOMS?
We have a 99.9% success rate in shipping to the United States, Canada, Europe, and South Africa.
We offer reshipment or credit toward a new purchase on our site even if products are confiscated (a mere 1 percent chance, based on our statistics over years). We simply require formal notification from the post office or customs that the shipment has been halted, and we’ll arrange for a fresh shipment within three business days.
Payment
CAN I PAY BY BANK TRANSFER AND ARE THERE ANY BENEFITS TO USING THIS METHOD OF PAYMENT?
Any order paid by bank transfer will receive a 5% discount. We also reimburse the cost of bank transfers. For example, if your order is for $400 and you prefer to pay by bank transfer, the total amount you will need to send is $400 – $20. $55 (5 percent discount)-$40 (bank transfer fee) = $340.
If your purchase total exceeds $750, we will give you a 10% discount on top of any other discounts you may have (returning customer, promo code, or special promotion discounts), plus we will cover bank transfer expenses.
European customers can make payments to our EU bank account through Uberweisung (Germany) and IBAN transfers. SEPA transactions are free, and you will receive a 10% discount on any order.
Payments made via bank don’t need to be verified and are usually handled and cleared within 1-2 business days. As a result, you will receive your order sooner.
HOW IS MY PAYMENT PROCESSED?
You will receive an email with payment instructions when you place your order.
If you choose to pay by credit card, we may ask you to validate your order. This is why we need your current phone number to reach you.
Your credit card payment will not be accepted if the order does not pass our verification or if we are unable to contact you, but we will offer you an alternative payment method.
Your card will be debited only after your payment has been validated and has passed through our anti-fraud check. Approved payments are usually processed and cleared within 1-2 business days, after which your order is ready to ship.
WHAT PAYMENT METHODS DO YOU OFFER?
We are one of the few online steroid stores that accept Visa, MasterCard, and American Express credit cards.
However, we do not recommend that first-time customers use their credit cards to place orders totaling more than $750. Clients who place orders of more than $750 should pay by bank transfer, money transfer (such as Western Union or MoneyGram), or Bitcoin. Customers who use these payment methods do not need to be verified, and they receive a 10% discount on large orders by not using their credit cards.
Our regular repeat customers receive a discount on every new order and can pay by credit card for any order size.
WHAT IF MY BILLING AND SHIPPING ADDRESSES AREN’T THE SAME?
As long as the credit card and shipping addresses are similar, this isn’t a problem.
Please be advised that if our payment gateway provider advises us to check this order, we will need extra verification. If your billing country differs from the country you’re shipping to, you must use a different payment method.
WHY WASN’T MY CARD BILLED AFTER I PLACED MY ORDER?
Your card will not be debited right away once you make a transaction. The verification procedure can take anywhere from 2 hours to 2 days. Please contact us if your card is not charged within 2 business days of your order, and we’ll look into it.
Shipping
CAN I PLACE AN ORDER IF MY SHIPPING ADDRESS IS NOT THE SAME AS MY CREDIT CARD’S BILLING ADDRESS?
This isn’t an issue as long as the names on the credit card and the shipping address match. However, if the payment gateway advises us to check this order, please be aware that we will require additional verification.
We request payment via any alternative payment option if the billing country differs from the shipping country.
WHICH COUNTRIES DO YOU SHIP TO?
We ship all around the world.
DO YOU SHIP TO P.O. BOXES?
Yes, we do ship to P.O. Boxes.
WHERE DO YOU SHIP FROM?
Our products are shipped from India, Singapore, Thailand, and the European Union, among others. Our organization’s name is not printed on any packages, and shipments are sent from a variety of locations to ensure maximum discretion and the best chance of successful shipping.
IS IT NECESSARY TO OBTAIN A SIGNATURE FOR SHIPPING, AND IF SO, WHY?
Yes, our shipment method necessitates your signature upon receipt of your package. When a consumer receives their order and claims they never received anything, we can use this information to combat any false chargebacks.
WHAT ARE YOUR PROCEDURES FOR DEALING WITH CREDIT CARD DISPUTES?
We have a 99 percent success rate in winning such credit card disputes because we provide our customers’ order data, a picture of our parcel, and postal service evidence that the item was received. On the contrary, each false dispute damages the fraudster’s credit report and affects his credit history, as well as requires him to pay a fee ranging from $25 to $200 for the illegal dispute.
ARE THERE ANY CHANCES OF POSSIBLE SHIPPING DELAYS?
On average, 80%–85% of airmail packages arrive in 5 business days, with the rest arriving in 12 business days. This is due to inconsistencies among various postal officers, not to the service we provide.
The majority of delays are caused by customs officers in the country from which imports are exported or in the destination country from which imports are imported. If your order has not moved in five days as indicated by your tracking number, this is most likely the cause.
WHY DO SHIPPING DELAYS OCCUR?
Shipping times are affected by many factors, such as postal service efficiency, customs clearance, international transit, and so on, which is why we only provide an estimate based on our statistics and previous experience.
HOW LONG DOES IT TAKE TO COMPLETE THE SHIPPING PROCESS?
The shipping time ranges from 5 to 17 working days, depending on the location. For the United States, Canada, Europe, and Asia, it takes 5 to 12 business days. To South Africa, it takes 8 to 17 business days.
HOW DO WE SHIP LARGE QUANTITY ORDERS?
If your order is too large to fit in the same shipment envelope as a small order, we promise it will be split into the appropriate number of smaller shipments.
We assure you that no matter how large your order is, it will be packed with the same level of discretion as smaller orders. Furthermore, regardless of the number of separate shipments we need to ship, you will only be charged one shipping and handling price.
HOW LONG DOES IT TAKE TO PLACE AN ORDER AND SHIP IT?
Once your transaction is placed, you will receive an order confirmation email with a list of the things you have purchased. We process and ship your order within 2-5 business days after receiving payment.
Shipping durations are determined by a variety of circumstances, including our shipping method, postal service efficiency, customs clearance, international transit, and so on. Therefore, we can only give you an estimate based on our statistics and previous experience.
Once a tracking number is supplied, shipment to the United States (where the majority of our clients are located) usually takes 5 to 12 business days.
Returns and Refunds
WHAT SHOULD I DO IF MY PACKAGE HAS MISSING OR DAMAGED ITEMS?
We may be able to compensate you by reshipping any missing items, issuing a partial refund, issuing a credit toward a future purchase, or issuing a discount coupon.
If your order was dispatched but some items were damaged or missing, you can do so by emailing us a picture of everything you received, including the packing labels, as soon as possible. This will assist us in determining what occurred and how to avoid such issues in the future.
In most cases, we will respond with the results of our investigation within two business days.
Tracking
WHAT IS THE BEST WAY FOR ME TO KEEP TRACK OF MY ORDER?
After we receive payment for your purchases, we will provide you with your shipping tracking number automatically within 2–5 business days.
- If your order is being shipped to you in the United States, you can track it at https://tools.usps.com
- You may monitor your order on com if it’s going to an overseas (non-US) location.
You can find your tracking number by logging in to “My Account” on our website with the username and password you used to place your order, then heading to “Order History,” where the tracking number for each of your orders will be shown.
WHY DOES IT APPEAR THAT MY PACKAGE IS STUCK IN THE SAME SPOT?
This typically occurs when parcels are held at customs awaiting clearance by a local customs office.
This does not necessarily imply that there are issues. However, if your order hasn’t moved in over 5 days and the tracking page shows no progress, please contact us and we’ll look into it.
We recommend contacting your local USPS postal office and providing them with the tracking number to receive further information on where the item is now located.
WHAT SHOULD I DO IF THE TRACKING WEBSITE CLAIMS MY TRACKING NUMBER IS INVALID?
Only after 72 hours have passed since your item arrived at our logistics center can you trace it. Please notify us if the tracking number is not made available to you after 3 business days, and we will look into it.
We propose that our customers in the United States use AfterShip.com until their order arrives in the country. After that, you can track your package using the USPS website. We recommend that you register your email address with USPS to receive regular updates on the progress of your order’s shipping.
WHAT SHOULD I DO IF MY ORDER ISN’T COMPLETE WHEN IT ARRIVES?
We’ll need you to take a picture of what you got, including the packaging labels, and send it to us. This will aid us in determining how this occurred and preventing similar issues in the future.
We usually respond within two business days with the results of our research.
If we made a mistake, we can compensate you with a reshipment of missing items, a partial refund, a credit toward your next purchase, or a discount voucher.